Refund policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be unused, in its original condition, and in its original packaging. Items that have been used, written on, or have missing stickers will not be accepted.

To start a return, contact us at support@andinastationeryshop.com with your order number and reason for return.

Customers are responsible for return shipping costs unless the item is defective or incorrect.

Returns sent without prior authorization will not be accepted.

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Damages and issues

Please inspect your order upon arrival and contact us within 48 hours if your item is defective, damaged, or incorrect. We will make it right at no additional cost.

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Non-returnable items

We do not accept returns on:

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Exchanges

We do not offer direct exchanges. The fastest way is to return the item (if eligible) and place a new order.

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Refunds

Once we receive and inspect your return, we will notify you if your refund is approved.

If approved, refunds will be issued to your original payment method within 5–10 business days.

Shipping costs are non-refundable.